Page 21 - Disney Cruise Line 2018-2019 Cruises

booking conditions
BOOKING PROCEDURE
All prices prices savings or or promotional offers are correct at the the time of of booking (“the Contract Price”) Published prices prices may vary upwards or or downwards due to changes in in in transportation costs such as fuel scheduled airfares and other airline airline carrier cost cost changes which are are part of the the the the contract between the the the the airline airline carrier and and their agents and and Disney Cruise Line government government action such as changes changes in in VAT or or any other government- imposed changes changes or or or exchange rate variations No change change change change to to the the Contract Price will will be be made made 30 days prior to to departure No variation variation will will will be be be made made where the the the variation variation is for 2% or or or or less of of of of the the the the Contract Price Variations of of of of 3% or or or or or over will will be be charged to you you If the the the the increase increase is an an an increase increase of of of of 10% or or or more of of of of the the the the Contract Contract Price you you may cancel the the the Contract Contract and receive a a a a a a a a a a a a a a a full refund of all monies paid except for any administration charges or or or or insurance premiums No consequential costs or or or or expenses
Effective until 30 June 2018 2018 Terms and conditions
applicable from 1 1 1 July 2018 2018 onwards can be accessed at https://disneycruise disney disney go com
The cruises featured on this this website or or in this this brochure are offered for sale by Magical Cruise Cruise Company Limited trading as as Disney Disney Cruise Cruise Cruise Line Line (referred to as as ‘Disney Cruise Cruise Line’) Registered Of ce: 3 Queen Caroline Street Hammersmith London W6 9PE England These are the Booking Booking Terms and and Conditions that govern your Contract with Disney Cruise Line (referred to as the ‘Booking Conditions’) and are binding on on on all parties Please read these Booking Conditions carefully as as they
contain important terms and and conditions
which govern your your Contract and and and affect your your legal rights In the the the event of of any any con con con ict between these Booking Conditions and and the the the the terms of of of any any Disney Disney Cruise Cruise Line Line advertisement or or or or offer or or or or the the the the oral or or or or written representations of of any Disney Disney Cruise Cruise Line Line representative these Booking Booking Conditions Conditions shall prevail These Booking Booking Conditions Conditions incorporate the conditions
of of of carriage of of of any any carrier providing transport of of of of of of any any kind including by land
sea and and and air and and and embody the the the the provisions of of of of the the the the law of of of of the the the the country of of of of the the the the carrier concerned and may may be subject to International Convention either or or both of of which may may limit or or exclude the the liability of of any Carrier You can access Disney Cruise Line’s Conditions of Carriage by going to http://disneycruise disney disney go go com/ cruise-contract/?country=gb The following de nitions are to be applied throughout these Booking Conditions:
‘ATOL Regulations’ means the Civil Aviation (Air Travel Organisers’ Licensing) Regulations Regulations 2012 ‘A Signi cant Alteration’ means a a a a a a a a major change to your your Cruise Cruise or elements of your Cruise Package ‘Booking Party’ means any and and and all all Guests named and/or travelling under under your your booking and and and and Contract including all all Minors and and persons under under your your custody ‘Carrier’ means Magical Cruise Cruise Company Limited trading as Disney Cruise Cruise Line and and the the Vessel Vessel itself (or a a a a a a a a a a a a substitute Vessel) and and and and is is is is to to include the the the registered/bene cial owners charterers operators and and and and managers of the the the Vessel and and and and all carriers as de ned pursuant to to The Athens Convention and and and where relevant Regulation EC number 302/2009 ‘Contract’ means a a a a a a a a a a booking contract made between Disney Cruise Cruise Cruise Line and and and a a a a a a a a a a a a a a a a Guest Guest in in in in relation to a a a a a a a a a a a a a a a a Cruise Cruise Cruise and/or Cruise Cruise Cruise Package The Guest Guest con rms and and and and agrees that the the Booking Booking Party has has agreed to be bound by these Booking Booking Booking Conditions and and and all other terms of of the the the the the the Contract and and that the the the the the the Guest has has the the the the the the Booking Booking Party’s authority to do so on on each of of their behalf ‘Cruise’ means the the the the cruise onboard the the the the Vessel as described in this website the the the the relevant brochure or or other documentation published by or or on behalf of Disney Cruise Line ‘Cruise Package’ means the the Cruise Cruise Cruise Cruise and and and any any ights and/or and/or any any pre-Cruise and/or and/or post-Cruise package which is is is is is is sold at the the the same time as the the the Cruise Cruise Cruise but excluding Shore Excursions or or or or or or any on-shore shuttle or or or other transportation services ‘Disabled Person’ or or ‘Person with Reduced Mobility’ means any any person whose mobility when using transport is is is reduced
as a a a a a a a a a a a a result of any any physical disability disability (sensory or or or or or or or locomotor permanent or or or or or or or or or temporary) intellectual or or or or or or or or or psychosocial disability disability disability or or or or or or or impairment impairment or or or or or or or any other cause of of disability disability or or or or or or or impairment impairment or or or or or as a a a a a a a a a a a a a a a a a a a result of of age and and whose situation needs needs appropriate attention and and adaptation to to his/her particular needs needs for the services made available to to all passengers ‘Vessel’ means a a a a a a a a a ship operated owned chartered or or provided by a a a a a a a a a a a a a a a a a a a Carrier on on which which a a a a a a a a a a a a a a a a a a a Guest Guest is to travel travel will be be travelling on on or or as as the case may may be be against which which a a a a a a a a a a a a a a a Guest Guest may may have a a a a a a a a a a a a a a a claim A A con con con rmed booking constitutes a a a a a binding contract between Disney Cruise Line and and and you and/or a a a a a a a a a a a a Responsible Adult who contracts as as an an an an an individual and and and and on on on on on on behalf of a a a a a a a a a a a a a a Minor or or or other person not competent to contract contract Passage money and and charges prepaid shall shall be be deemed fully earned when paid paid in in in full full and shall shall not be be refunded in in in in whole or in in in in part under any circumstances whatsoever except in in in compliance with the the section entitled ‘Cancellations/Refunds’ applicable to the the voyage for which passage is is arranged under this Contract The forms needed for for your vacation can be completed online by registering and and logging into disneycruise com
com
and and selecting My Disney Cruise or or you will receive a a a a a a a Guest Ticket Booklet prior to sailing The Conditions of Carriage contained within the Guest Guest Ticket Booklet must be accepted and signed by each Guest Guest prior to embarkation MINORS
A A Minor aged 17 or or or under not travelling with a a a a a a a a a a parent or or or legal guardian guardian must be accompanied by a a a a a a a a a a a a a a a a Responsible Adult in in in the the same stateroom The parent/guardian of a a a a a a a a a a a a a a a Minor not travelling with them must authorise a a a a a a a a a a a a a a Responsible Adult to to to have custody and and control over the the the the Minor at all times and and to to to contract on on on on on on on their behalf in in in in in connection with the the the Disney Cruise Line vacation A Minor authorisation form can be be obtained by visiting disneycruise com
and selecting My Disney Cruise or or or or is is is is is is is is sent when the the Guest Guest Ticket Ticket Booklet Booklet is is is is is is is mailed The Conditions of Carriage contained within the the Guest Guest Ticket Ticket Booklet Booklet must be accepted and signed by a a a a a a a a a a a a a a a a a a parent or or legal guardian prior to embarkation After 9:00 PM all adult areas serving alcohol are are are restricted to Guests aged 18 years or older All Adult Adult Guests/Responsible Adults on on on on the the booking shall be be jointly and and and severally responsible for the the the the conduct and and and behaviour of of any Minors Minors on on on on their booking and and and the the the the person signing shall be be deemed to be be the the the guardian of of such Minors Minors for all legal purposes LUGGAGE VALUABLES AND
OTHER POSSESSIONS
You and each member of of your Booking Party may may bring aboard 2 items items of of luggage luggage Any additional items items may may may be be subject to an an an excess charge charge Please note some airlines may may charge charge luggage luggage luggage fees and restrict luggage luggage luggage to one bag per per person so so so check with your your airline airline carrier before you you you you book Your luggage luggage luggage (including your your your Booking Party’s luggage) must must be be be be stored in in in in in your your stateroom and must must be be be be labelled with the Disney Cruise Line luggage luggage tag Dangerous
or or illegal articles such as weapons explosives liquid oxygen combustible substances substances or or or or or non-prescription controlled substances substances may not be be brought to Walt Disney World® Resort or or or or taken aboard a a a a a a a a a a a a a a a a Vessel Vessel Any such items shall be be be con scated on on on on the the instructions of of of the the the the Master Master of of of of a a a a a a a a a a a a a a Vessel Vessel at at at at embarkation and may be be disposed of of of of at at at at the the the sole discretion of of of the the the Master Master without any liability to you you you or your your Booking Booking Party Party You and your your Booking Booking Party Party should retain valuables such as as cash negotiable securities or or or other nancial instruments gold silverware jewellery ornaments works of art photographic/ video/audio equipment or or or or supplies laptop computers cellular phones or or or or other valuables in in your personal control at all times as Disney Cruise Line is is is not responsible for any damage to or or or loss
of these items Each Guest 21 years and older may bring two bottles of unopened wine or or champagne (no (no larger larger than than 750ml) or or six beers (no (no larger larger than than 12oz) onboard in in in in in carry-on luggage at at the the beginning of of the the voyage and and at at each port-of-call All wine/ champagne and and beer brought onboard must be be be packed packed in in in in in the the Guest’s carry-on luggage luggage Any alcohol packed packed in in checked luggage luggage will be removed and stored until the the the completion of the the cruise Guests are not allowed to to bring liquors or or or spirits (including powdered alcohol) onboard PRICES AND
EXTRAS
and and place of accommodation in in addition to snacks meals and and refreshments The maximum amount that Disney Cruise Line will pay for for accommodation ashore and and transport to and and from the Terminal is is is is 80 Euros per night night for for a a a a a a a a a a a a a a maximum of 3 nights No payment shall be made unless authorised by Disney Disney Cruise Cruise Line Line in in in in writing Disney Disney Cruise Cruise Line Line has no obligation to provide such accommodation ashore where the the the the delay is is is caused by weather conditions
endangering the the the the the safe operation of the the the the the Ship These provisions do not apply after the the the the the Cruise Cruise has commenced or where the the the Cruise Cruise Cruise is is is is is is cancelled In those circumstances Disney Cruise Cruise Line’s obligations are set out under the the Sections dealing with Alterations and Cancellations CANCELLATIONS/REFUNDS
Cancellations may be made by telephone or or in in writing Changes to the Cruise Cruise or or or or Cruise Cruise Package commencement
date or or or changes of of your your name or or or any member of of your your Booking Party are subject to cancellation fees stateroom and and occupancy availability and and prevailing rates at at at at at at the the time of the the change Where a a a a a a a a a a a a a a a a a a a a a a a a a cancellation cancellation is made made a a a a a a a a a a a a a a a a a a a a a a a a a cancellation cancellation fee shall be be deducted from any any payments already made made and and any any outstanding balance will will be be be promptly refunded No refunds will will be be made in in in the the event of interruption or or cancellation by you you after the the Cruise Cruise or or Cruise Cruise Package commencement
date All appropriate refunds will be made made directly to your your credit card account or through through your your Travel Travel Agent Agent if the reservation is is is is made made through through a a a a a a a Travel Travel Travel Agent Agent Agent Disney Cruise Line is is is is not responsible for the receipt of refund monies by you you from your Travel Travel Agent Agent All travel documents including airline tickets must be be be returned before any refund processing can can begin Certain Travel Agents may charge an an an an an an agency cancellation fee Disney Cruise Line reserves the right to to to restrict any changes changes changes to to to a a a a a a a a a a a a a a a a a a reservation All changes changes changes are subject to to to to availability Please note that changes changes changes made to to to the the overall size of of your your Booking Party may result in in a a a a a a a a a a a a a a a a change to to the the price of of your your Cruise Cruise or Cruise Cruise Package or or or or or loss
of of pro ts ts will be payable Should you you decide to to exercise your your right to to cancel where there is is is is an an increase of of of 10% or or or more of of of your your Contract Price then you you you must exercise this within 14
days after the the the the the date noti ed ed or or presentation of of the the the the the further invoice or or such other time as as may be reasonably requested Alternatively you can accept an an an an offer of of an an an an alternative Cruise Cruise Cruise or Cruise Cruise Cruise Package if Disney Cruise Cruise Cruise Line is is is is is is able to provide an an an an an an alternative alternative and transfer payment is is is is is is is made in in in in respect of the the original booking to the the the the alternative alternative alternative Cruise Cruise Cruise Cruise or or or Cruise Cruise Cruise Cruise Package Package If the the the the the cost of the the the the the alternative alternative Cruise Cruise Cruise Cruise Cruise Cruise or or or or or Cruise Cruise Cruise Cruise Cruise Cruise Package Package Package is is is is is is is less than the the the the original Cruise Cruise Cruise Cruise or or or Cruise Cruise Cruise Cruise Package Package the the the the difference in in price will be refundable SIGNIFICANT ALTERATION OF CRUISE CRUISE BY DISNEY CRUISE CRUISE LINE PRIOR TO DEPARTURE Arrangements for a a a a a a a a a a a Cruise Cruise are made many months in in advance by Disney Cruise Cruise Line Occasionally it may be necessary
on on on on commercial operational or or any other grounds to to make alterations to to to a a a a a a a a a a a a a a Cruise Cruise Cruise or or Cruise Cruise Cruise Package and Disney Cruise Cruise Cruise Line reserves the the right to to do so at at at at any time including change of of departure departure date or or or cancellation of of of of the the the Cruise Cruise or or or Cruise Cruise Package In the the the event of of of of a a a a a a a a a a a a a a Signi cant Alteration prior to departure departure of of of of an an an essential term of of of of the the Cruise Cruise Cruise or or or or or Cruise Cruise Cruise Package Disney Cruise Cruise Cruise Line will inform you you or or or or your Travel Agent of of of any cancellation or or or or change of of of of itinerary in in in in in writing as as as soon as as as reasonably possible In these circumstances you will be offered the the the the choice of: (i) accepting the the the the alteration (ii) booking another Cruise Cruise or or or Cruise Cruise Package Package of of equivalent or or or or superior quality quality if available (iii) booking another Cruise Cruise or or or or Cruise Cruise Package Package of of of a a a a a a a a a a a a a a a a lower quality quality if if available with a a a a a a a a a a a a a a refund refund of of of the the difference in in in in price or or (iv) cancelling and receiving a a a a a a a a a full refund refund of of all monies paid You must notify Disney Cruise Line of of your your decision in in in in writing or or via your your Travel Agent within 7 days of of of receiving the noti cation of of alteration or or or such time as as may be be reasonably stipulated Disney Cruise Line will not not not be be be liable for indirect and or or consequential losses You shall not not be be entitled to to receive compensation where where the the Signi cant Alteration is is due due to: (i) an an an an an event of Force Majeure where where the the the cancellation is is due due to to unusual and unforeseeable circumstances the the consequences of of which could not have been been avoided even if all due care had been been exercised or or (ii) where the minimum number of of Guests speci ed ed ed ed ed as being required for a a a a a a a a a Package to proceed
is not reached In those circumstances compensation shall be limited to £20 per per per person per per per night for the the duration of the the Cruise as booked CRUISE CANCELLATION FEES:
CATEGORIES WITH RESTRICTIONS: Reservations for Inside Outside or or or Verandah Categories with Restrictions are NON-REFUNDABLE and and NON-TRANSFERABLE A A A A 100% cruise cancellation fee applies from time of payment Cruises 1 to 4 Nights Where Embark or or Debark is is U S S S Port (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date
Standard Sailings
74–45 days 44–30 days 29–15 days 14
days or less Holiday Sailings*
89–65 days 64–43 days 42–15 days 14
days or less Fee Amount
Deposit per Guest 50% of vacation price per Guest 75% of vacation price per Guest 100% of vacation price per Guest *Holiday Sailings
are sailings
that include Christmas Day Day Day New Year’s Day Day Thanksgiving Day Day (U S S ) or July 4 Cruises 5 to 9 Nights Where Embark or or Debark is is U S S S Port (Excluding Suites and Concierge Staterooms)
Days Prior to Vacation Commencement Date
ALCOHOL POLICY
SIGNIFICANT ALTERATION OF CRUISE CRUISE BY DISNEY CRUISE CRUISE LINE AFTER DEPARTURE After departure Disney Cruise Cruise Line does not guarantee that the the the Cruise Cruise will call at at at every every every Port on the the the Itinerary or or or or follow every every every part part of of the the the the the advertised route or or or or schedule or or or or that every every every part part of of the the the the Package will be provided Disney Cruise Line reserves the the the the absolute right to to to to decide whether or or or or or not to to to to omit any Ports Ports and/or and/or to to to to call at additional Ports Ports and/or and/or to to to to change the the the the the advertised route schedule or or or other element of of the the the the Package However in in in the the the the unlikely event of of of Disney Cruise Line being unable to provide ‘Force Majeure’ includes unusual and unforeseeable circumstances beyond the the control of Disney Cruise Line or or or or the the relevant Supplier including (without limitation) technical problems war war or or or or or threat
threat
of of of war war terrorist terrorist activity activity or or or or the threat
threat
of of of terrorist terrorist activity activity riots civil commotion disaster disaster Act of of of of God natural and nuclear disaster disaster DEPOSIT/PAYMENT INFORMATION
a a a a a a a a a a a signi cant cant proportion of of the the Package after departure where this is is is is a a a a a a a a a a a a a a a a a Signi cant cant Alteration then Disney Cruise Line will make suitable alternative arrangements at at at at no no extra cost to you you for for the the the continuation of the the the Package If you you do not accept these for for good reason or or it it is is is impossible to make suitable alternative arrangements Disney Cruise Line will where appropriate provide you you with with transport back to to to the the place place of departure or or to to to another place place to to to which you you have agreed with with us Compensation will not not not not be payable if if the the the the Alteration is is is is is minor or or or does not not not not affect the the the the value of of the the the the Cruise Cruise or or or or if if Disney Cruise Cruise Line is is is is is not not not able able to to provide a a a a a a a a a a signi cant proportion of of of the the the Package due to to an an event of of Force Majeure or or or is not at fault Standard Sailings
89–56 days 55-–30 days 29–15 days 14
days or less Holiday Sailings*
104–75 days 74–43 days 42–15 days 14
days or less Fee Amount
Deposit per Guest 50% of vacation price per Guest 75% of vacation price per Guest 100% of vacation price per Guest re re closure of of ports ports strikes or or or or other industrial action medical problems on on board the the the ship or or or or or or at intended ports ports including in in in in in in in each case incidents of infectious or or or or or other other diseases or or or or or illnesses lawful deviation at at at sea sea in in in response to a a a a a a a a a a a distress call or or or other other emergency and adverse weather conditions
A A A A deposit deposit is required to make a a a a a a a reservation reservation The deposit deposit amount will be determined at at at at time of booking All reservations are subject to cancellation if full deposit is is is not received in in in in in the the Disney Cruise Line of of of ce ce ce within the the the option period speci ed ed *Holiday Sailings
are sailings
that include Christmas Day Day Day New Year’s Day Day Thanksgiving Day Day (U S S ) or July 4 Cruises Cruises of 10 10 Nights Nights or or More and and Cruises Cruises Less Than 10 10 Nights Nights Where Embark and and and Debark is is is Non-U S S S Port (Excluding Suites and and Concierge Staterooms)
Days Prior to Vacation Commencement Date
‘Guest’ means each and and and every person named in in in a a a a a a a a a a Cruise and/or and/or Package booking and/or and/or on on on on the corresponding documentation ‘Minor’ means a a a a a a a a a a a a Guest aged 17 years or or or or under under at at time of embarkation named under under a a a a a a a a a a a a a a a a a booking for a a a a a a a a a a a a a a a a a Cruise or or or or or or Package which is is made by the Minor’s parent/guardian or or or or a a a a a a a a a a a a Responsible Adult ‘Responsible Adult’ means an an an adult aged 21 years or or or or over accompanying a a a a a a a a a a a a a a a a a a Minor Minor Minor on on a a a a a a a a a a a a a a a a a a Cruise Cruise or or or or or or Cruise Cruise Package as as authorised by the the Minor’s parent/guardian parent/guardian as as such Minor Minor Minor will not be travelling with their parent/guardian parent/guardian The The Responsible Responsible Adult must have custody of and control over the the the Minor Minor at all times The The Responsible Responsible Adult will enter into a a a a a a a a Contract on on on on on on on the the the Minor’s behalf in in in in in connection with the the Disney Cruise Line vacation ‘Shore Excursion’ means any on-shore tour or or or or or excursion offered for for sale by Disney Cruise Line for for which a a a a a a a a a separate charge is is is is payable whether the the the the Shore Excursion is is is is is is reserved in in the the the the UK prior to commencement
of the the the the the Cruise Cruise or or or or Cruise Cruise Package or or or or purchased onboard the the Vessel at time of of of booking Final payment in in in in in the the form of of of a a a a a a a a a cheque or or credit card (Visa® MasterCard® American Express® Discover® Card Card Card Diners Club® Japanese Credit Bureau or Disney Visa® Visa® Card) must be received on the the date stipulated at at at the the time of booking booking Payment policy for for group bookings may vary Please contact your Travel Agent for for full details Failure to strictly comply with the the the deposit and and nal payment schedules or or any other applicable policies and and and procedures will result in in the the the automatic cancellation of any pending reservations and and Contracts DELAYED DEPARTURE In In accordance with EU Regulation 1177/2010 concerning
the the Rights of Passengers when Travelling by Sea and and Inland Waterways if there is is is a a a a a a a a a a a a a a delayed departure Disney Cruise Line will inform you as as as as soon soon as as as as possible of of delay delay and and of of the the estimated estimated departure and and estimated estimated arrival time as as as as as soon soon as as as as as that information is is is is available Where Disney Cruise Cruise Line reasonably expects the the the departure of the the the Cruise Cruise from the the the departing Port Terminal to be be be delayed for more than 90 minutes beyond Standard Sailings
119–56 days 55–30 days 29–15 days 14
days or less Fee Amount
Deposit per Guest 50% of vacation price per Guest 75% of vacation price per Guest 100% of vacation price per Guest For payments by postal service send to: Disney Cruise Line PO Box 277763 Atlanta GA 30384-7763
its scheduled departure time then you will be be be offered free
of of charge snacks meals or refreshments as are are appropriate given the the the waiting time provided they
are are available and can reasonably be supplied If the the the delayed departure necessitates a a a a a a a a a a a a a a a a a a a stay stay of one or or or more nights or or or a a a a a a a a a a a a a a a stay stay additional to that intended by you and and where and and when physically possible Disney Cruise Line shall arrange adequate accommodation onboard the the Vessel or or or or ashore and and transport to and and from the the Port Terminal For payments by courier services such as Federal Express® Airborne® DHL® or or or UPS® send to: Disney Cruise Line Bank of America Lockbox Lockbox Services
Lockbox Lockbox 277763 6000 Feldwood Road College Park GA 30349 (407) 566-3500
OR CONTACT YOUR LOCAL TRAVEL AGENT
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