Disney Cruise Line 2015-16 UK Brochure

42-43 / 44

42 43
AIR CANCELLATION FEES:
Anychangesorcancellations to your DisneyCruiseLine airarrangements (including,but
not limited to,saildate/air traveldatechangesandnamechanges/corrections),will result in
cancellation feesassessedas follows:
ALL FLIGHTS WITHIN NORTH AMERICA (INCLUDING CANADA)
DAYS PRIORTO HOLIDAY
COMMENCEMENT DATE
FEEAMOUNT
74–45 days 10% of the air supplement per Guest
44–31 days 50% of the air supplement per Guest
30–0 days 100% of the air supplement per Guest
ANY FLIGHTS OUTSIDE NORTH AMERICA**
DAYS PRIORTO HOLIDAY
COMMENCEMENT DATE
FEEAMOUNT
89–45 days 50% of the air supplement per Guest
44–0 days 100% of the air supplement per Guest
**Ifat leastoneflightdeparts/arrivesatanairportoutsideNorthAmerica, theentireairflight
itinerarywill follow theAnyFlightsOutsideNorthAmericapolicy.
HOTEL CANCELLATION FEES
Acancellation fee in theamountof the totalhotelcost forallnights reservedwillbeassessed if:
i)ahotel reservationoutsideofOrlando iscancelled14daysor lessprior toarrivaldate;or, ii)a
hotel reservation inOrlandooratAulani,aDisneyResort&Spa iscancelled4daysor lessprior
toarrivaldate.
GROUND TRANSFER CANCELLATION FEES
Acancellation fee in theamountof the totalcostofGroundTransferswillbeassessed ifGround
Transfersarecancelled7daysor lessprior toarrivaldate.
CANCELLATION BY DISNEY CRUISE LINE
DisneyCruiseLine reserves the right tocancelanyCruiseorCruisePackageatany timeby
notice inwriting to you.
If thecancellation isbecauseofanyunusualorunforeseeablecircumstancesbeyond thecontrol
ofDisneyCruiseLine theconsequencesofwhichcouldnothavebeenavoidedby DisneyCruise
Lineeven though ithadexercisedallduecare, in suchcircumstances DisneyCruiseLine will
offer theGuest thechoiceof: (i) receivinga full refundofallmoniespaid; (ii)bookinganother
CruiseorCruisePackageofequivalentor superiorqualityatnoextracosts, ifavailable;or (iii)
bookinganotherCruiseorCruisePackageofa lowerquality, ifavailable,witha refundof the
difference inprice.
If thecancellation is foranyother reasonDisneyCruiseLine willoffer you the samechoicesas
detailed in i), ii)and iii)aboveandcompensation ifappropriateofup to£20perpersonpernight
of thedurationof theCruise.
Youmust send yourdecision inwritingas towhichoption youwish toexerciseeither to Disney
CruiseLine director via yourTravelAgentwithin7daysof your receivingnotificationof the
cancellation.
SERVICE FEES
Changes toa reservationmay result inaperGuest service fee.Pleaseconsult yourTravelAgentor
DisneyCruiseLine for furtherdetails.
LIABILITY
DisneyCruiseLine isnot responsible forany improperornon-performanceofany services
formingpartof theCruiseorCruisePackagewhicharewhollyattributable to the faultof you
oramemberof yourbookingparty, theunforeseeableorunavoidableactoromissionofa
thirdpartyunconnectedwith theprovisionofany services tobeprovidedunder theContract;
unusualandunforeseeablecircumstancesbeyond thecontrolofDisneyCruiseLine and/or the
relevant supplier, theconsequencesofwhichcouldnothavebeenavoidedeven ifallduecare
hadbeenexercised including (butnot limited to)aneventof forcemajeure;oranyeventwhich
DisneyCruiseLine and/or the relevant suppliercouldnotevenwithallduecarehave foreseen
or forestalled.
In theevent thatDisneyCruiseLine is responsible foranydeath, injuryor illnesscausedby the
negligentactsand/oromissionsof its suppliersof serviceswhich formpartof theCruisePackage,
thenDisneyCruiseLine limits its liability,whereapplicable,by the InternationalAirConventions,
including theWarsawConvention1929 (asamendedbyTheHagueProtocol1955or the
MontrealProtocol1999orotherwise).Flightsbetween theUKandanymember stateof the
EuropeanUnionarecurrentlygovernedbyECRegulations889/2002whichgives legaleffect
to theMontrealConvention1999.To theextent thatDisneyCruiseLine maybe liableasa
non-performingaircarrier toGuests in respectofcarriagebyair, the termsof the International
AirConvention (includingany subsequentamendmentsandanynewconventionwhichmaybe
applicable toaContract foraCruiseorCruisePackagebetween theDisneyCruiseLine anda
Guest)areexpressly incorporated into theseBookingConditions.The internationalAirConvention
maypermit thecarrier to limit its liability fordeathandpersonal injury, lossofanydamage to
luggageanddelay; in so faras DisneyCruiseLine mayhaveany liability to theGuest in respectof
carriagebyair, it shallbedeterminedaccordingly.Copiesof theseconventionsareavailable from
DisneyCruiseLine on request.
Carriageof you,yourBookingPartyand your luggageby sea isgovernedbyEURegulation
392/2009on theLiabilityofPassengersbySea in theEventofAccidents (‘RegulationEC
number392/2009’)orwhereapplicable theConvention relating to theCarriageofPassengers
and theirLuggagebySea1974asamendedby the1976Protocol (‘AthensConvention’),which
areexpressly incorporated into theseBookingConditions,andany liabilityof DisneyCruiseLine
fordeathorpersonal injuryor for lossordamage to luggagearisingoutofcarriageby sea shall
bedetermined solely inaccordancewith theseprovisions.EURegulation392/2009andThe
AthensConvention limit theCarrier’s liability fordeathorpersonal injuryor lossordamage to
luggageandmakes specialprovision for valuables.Luggage ispresumed tohavebeendelivered
undamaged to youunlesswrittennotice isgiven to DisneyCruiseLine and/or theCarrier: (i) in the
caseofapparentdamage,beforeorat the timeofdisembarkationor redelivery;or (ii) in thecase
ofdamagewhich isnotapparentorof loss,within15days from thedateofdisembarkationor
redeliveryor from the timewhen such redelivery shouldhave takenplace.
AnydamagespayablebyDisneyCruiseLine shallbe reduced inproportion toanycontributory
negligenceby youor yourBookingPartyandby themaximumdeductible specified inEU
Regulation392/2009andwhereapplicable theAthensConvention.AcopyofTheAthens
392/2009 isavailableon requestormaybedownloaded from the internetathttp://eur-lex.
europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:131:0024:0024:EN:PDF.
In so farasDisneyCruiseLine maybe liable to youor yourBookingParty in respectofclaims
arisingoutofcarriagebyairorcarriageby sea,DisneyCruiseLine shallbeentitled toall the rights,
defences, immunitiesand limitationsavailable, respectively, to theactualcarrierandunder the
relevantConventions,andnothing in theseBookingConditions shallbedeemedasa surrender
thereof.To theextent thatanyprovision in theseBookingConditions ismadenulland voidby
theWarsawConvention, theMontrealConventionorEURegulation392/2009orTheAthens
Conventionorany legislationcompulsorilyapplicableor isotherwiseunenforceable, it shallbe
void to thatextentbutnot further.DisneyCruiseLine’s liabilitywillnotatany timeexceed that
ofanycarrierunder itsConditionsofCarriageand/orapplicableor incorporatedconventionsor
other legislation.
Except forclaimsarisingoutofcarriagebyair,any liability in respectofdeathandpersonal injury
and lossofanddamage to luggagewhich DisneyCruiseLine may incur to youor yourBooking
Party,whetherunder theContractwith you inaccordancewith theseBookingConditionsor
otherwise,shallalwaysbe subject to the limitsof liabilitycontained inRegulationECnumber
392/2009andwhere relevantTheAthensConvention fordeath/personal injury.
Notwithstandinganything to thecontraryelsewhere in theseBookingConditions,DisneyCruise
Lineshallnot inanycircumstancesbe liable to youor yourBookingParty forany lossor
anticipated lossofprofit, lossof revenue, lossofuse, lossofcontractorotheropportunitynor for
anyotherconsequentialor indirect lossordamageofa similarnature.Forclaimsnot involving
personal injury,deathor illnessorwhicharenot subject to theConventions referred toabove,any
liabilityDisneyCruiseLine may incur for thenegligentactsand/oromissionsof its suppliers shall
be limited toamaximumof thepricewhich youpaid for theContractnot including insurance
premiumsandadministrationcharges.Where this relates to lossofand/ordamage to luggage
and/orotherpersonalpossessions, thenDisneyCruiseLine’s liabilitywillnotexceed£500.Disney
CruiseLinewillnotatany timebe liable forany lossofordamage to valuablesofanynature.
Hotels,shuttle servicesorotherelementsofaCruisePackageorCruisewillbearrangedbyDisney
CruiseLinewith local suppliers,whomay themselvesengage the servicesof localoperatorsand/
or sub-contractors.Standardsofhygiene,accommodationand transport in somecountrieswhere
excursions takeplaceareoften lower thancomparable standards in theUK.DisneyCruiseLine
willendeavour toappoint reputableandcompetent local suppliers.The termsandconditionsof
the supplierswillbeapplicableandareexpressly incorporated into theContract.Thesemay limitor
exclude liabilityof the supplier.The liabilityof DisneyCruiseLine willnotexceed thatofany supplier.
Local lawsand regulationsof the relevantcountrywillbe relevant inassessingperformanceof the
servicesofany supplier. In theeventofacomplaintby youor yourBookingParty, thisContractwill
be regardedashavingbeenperformed if local lawsand regulations relating to those serviceshave
been satisfied,even if the lawsofEnglandandWaleshavenotbeenmet.
TheVesselcarriesonboard serviceproviderswhooperateas independentcontractors.Neither
DisneyCruiseLine nor theCarrier is liable for theactsofomissionsof independentcontractors.
Their servicesandproductsarechargedasextras.NeitherDisneyCruiseLine nor theCarrier is
responsible for theirperformanceorproducts.Thesecontractorsmay includeadoctor,medical
personnel,hairdresser,manicurist,masseuse,photographer,entertainer,fitness instructors,spa
personnel,beauticians, internet/I.T.personnelorother instructionalconcessionaires,artorother
auctioneers,shopkeepersandothersproviding services.The limitations referred toherein shall
apply toall independentcontractors.Thesecontractorsworkdirectly for youor yourBookingParty
whenperforming their services.NeitherDisneyCruiseLine nor theCarrier is responsible forany
suchcontractor’sactsoromissions inprovidinggoodsor services to youor yourBookingParty.
Such independentcontractors, includingShoreExcursionproviders,donotatany timeactas
agentsor representativesof DisneyCruiseLineor theCarrier.Neither DisneyCruiseLine nor
theCarrierownsorcontrolsany such independentcontractors,makesno representationofany
kindas to theirperformanceanddoesnotundertake to superviseorcontrol theiractivities.Any
Guestusing the servicesoractivitiesof such independentcontractors shallbedeemed toagree
andconsent thatany liability foranydeath,personal injury, illness,emotionaldistress,mental
sufferingorpsychological injury to suchGuestor lossofordamage toproperty shallbe the sole
responsibilityof the independentcontractorproviding such serviceoractivity.NeitherDisneyCruise
Linenor theCarrier shallbeorbecome liableor responsible inanyway foranyactoromission
ofany such independentcontractorspertaining to,orarising from,or inconnectionwith,such
servicesoractivities.
ShoreExcursionsdonot formanypartof theContract.ShoreExcursionsmaybe reservedafter
aCruisehasbeenbooked.ShoreExcursionsbookedwillbe suppliedby localoperators.Disney
CruiseLinewillendeavour toappoint reputableandcompetent localoperatorswhoapply the
local lawsand regulationsof the relevantcountry.ShoreExcursionoperatorsarenotDisneyCruise
Line’semployees,agentsor suppliers. DisneyCruiseLine isnot responsibleandwillhaveno
liabilitywhatsoever foranyactsoromissionsof theShoreExcursionoperators. DisneyCruiseLine
doesnotoperate,performorotherwiseorganiseand/orauditanyShoreExcursions.Youand your
BookingPartymustensure that youarefitandhealthy toundertakeShoreExcursions.AllShore
Excursionsaregovernedby the termsandconditionsof theShoreExcursionproviders.
DisneyCruiseLine willnotpay youor yourBookingParty forclaimsarisingoutof lossor
damagedirectlyor indirectlyoccasionedbycircumstanceswhereperformanceand/orprompt
performanceof theContract ispreventedby reasonofwar,or threatofwar, riot,civil strife,
industrialdisputewhetherby DisneyCruiseLine’semployeesorother, terroristactivityor the threat
of terroristactivity, failureof suppliersofpower,health risksorepidemics,naturalornucleardisaster,
fireoradverseweatherconditionsoradverse sea states.AnyGuest’s suicideorattempted suicide
oraGuest’sdeliberateexposure tounnecessarydanger (except inanattempt to savehuman
life)or theconsequencesofparticipating inanunusualanddangerousactivityandall similar
circumstancesareout thecontrolofDisneyCruiseLine.
DisneyCruiseLine shall innoeventbe liable for the lossofordamage tocash,negotiable
securities,gold,silverware, jewellery,ornaments,worksofart,photographic/video/audioequipment
or supplies, laptopcomputers,mobilephonesorother valuablesunless the samehavebeen
depositedwith theMasterorotherdesignated representativewho issuedawritten receipt for the
particular item. In theeventof suchdeposit,DisneyCruiseLine liability for lossordamage thereof
shallbe limited inaccordancewithRegulationECnumber392/2009andwhereapplicableThe
AthensConvention.
WALT DISNEY WORLDRESORT CHECK-IN/VESSEL EMBARKATION
Check-in time for WaltDisneyWorldResorthotels isnormallyafter4pm. If youor yourBooking
Party isarrivingearly, luggagearrangementscanbemade so youor yourBookingPartycan visit
ThemeParksorenjoyResortamenities. It is recommended thatnecessary items includingproof
ofcitizenship,valuables,medications (in theiroriginalcontainers)andanyotherpersonal itemsor
other items required forcheck-inorembarkationbepackedby you in yourdaybag.WaltDisney
World Resortcheck-out time isnormallybefore11am.Youor yourBookingPartyare required to
check-in for theCruiseat least3hoursbefore scheduled sailing time.
INCLUDED IN VACATION FARE
ContractPrices include shipboardaccommodationsonaper-Guestbasis,andallmealsand
entertainmentasprovidedonboard theVessel. If youare reservinganonboard suite formore
than5personsanda WaltDisneyWorldResorthotel room,anadditional WaltDisneyWorld
Resorthotel roomwillbe requiredatadditionalcost.
EXCLUDED FROM VACATION FARE
TheResortportionof the faredoesnot includemeals,beverages,oranyother itemofapersonal
nature.TheCruiseportionof the faredoesnot includeairfare,groundor luggage transfers,
fuel supplements,ShoreExcursions,sightseeingormealsashore in theportsofcall,gratuities,
alcoholicbeverages,softdrinks,bottledwater, laundryor valet services,oranyother itemsnot
specifically included.The farealsodoesnot includeTaxes,FeesandPortExpenses,as that term is
CRUISE HEALTH CONSIDERATIONS
Byboarding theVessels,youand yourBookingParty represent yourselvesasphysicallyand
otherwisefit to traveland that yourconductorconditionwillnot impair the safetyorconvenience
of theVessels,aircraftand/or theotherGuests.DisneyCruiseLine reserves the right to require
youor yourBookingParty toproducemedicalevidenceoffitness to travelon theCruiseor
CruisePackage. If youor yourBookingPartyhaveamedicalconditionwhich requires youor
them to takeprescriptionmedicationormay require youor them toobtainmedicalcareduring
thecourseof yourCruiseorCruisePackage,pleaseconsultwith yourpersonaldoctorprior to
travelling.Youneed tomake yourdoctor fullyawareof theVessel’s itineraryas thismayaffect your
doctor’sdecisionwith regard tofitness to travel,whichmaybedependentupon theavailabilityof
anyemergencymedical treatment. If youor yourBookingPartyhasacondition thatmayaffect
fitness to travel youor theymust submitadoctor’scertificateprior tobooking.Complyingwith
this requestwillhelpusensure the safetyandcomfortofallourGuests,which isourparamount
consideration.
DisneyCruiseLine carriesmanydisabledand/ormobility-reducedGuests. Inorder toensure
thatwecanprovideadequateassistance,youmustnotifyusofany specialneedsof youor your
BookingPartyat the timeofbooking. If youneedadisabled stateroom, then youmustensure that
this isbookedas therearea limitednumberof such stateroomsonboard. If youor yourBooking
Party requireawheelchair throughout yourCruiseorCruisePackage youmustmakeprovisions
for theuseof thatwheelchairprior to theCruiseorCruisePackage.These shouldalsobechecked
with DisneyCruiseLine toensure that theseare suitable forusearound theVessel.
DisneyCruiseLine and/or theCarrier reserve the right to refusepassage toanyonewhohas failed
tonotify itofanyDisabilityormobility issuesorwho, in theCarrier’sand/orMaster’s reasonable
opinion,areunfitorunable to travelorwhoseconditionmayconstituteadanger to themselves
orothersonboardorwhere thedesignof theVesselmakes it impossible tocarry theGuest
orwhere theCarrier isunable tocarry theGuest inaoperationally feasibleand/or safeand/or
dignifiedmanner.
DisneyCruiseLine shallbeentitled toadministerapublichealthquestionnaire.Youand your
BookingParty shall supplyaccurate information regarding symptomsofany illness includingbut
not limited togastro-intestinal illnessand/orH1N1 virus. DisneyCruiseLine and/or theCarrier
maydenyboarding to you,oramemberof yourBookingParty, if DisneyCruiseLine and/or the
Carrier, in its solediscretion,considers youoramemberof yourBookingParty tohave symptoms
ofany illness, includingbutnot limited togastro-intestinal illnessand/orH1N1 virus.Refusalby you
or yourBookingParty tocomplete thequestionnairesmay result indeniedboarding. If youora
memberof yourBookingParty isdeniedboarding youwill incur100%cancellation feesandwill
have tomakeaclaimunder your travel insurance.
If youoramemberof yourBookingPartybecomes illonboard theVesselwith viral,bacterialor
other illness, theonboarddoctorand/or theCarriermay request them to remain in their stateroom
for reasonsofhealthand safety.A refusalby youor yourBookingParty to remain in your
stateroommay result in theCarrierdebarking youor yourBookingParty for reasonsofhealthand
safetyand/orpursuant to thepowersof theMaster.
You recogniseandaccept that theCarrier isnot in thebusinessofprovidingmedical services
and/oroperatingmedical facilities.Anymedicalpersonnelonboard theVesselareprovidedas
independentcontractors solely for theconvenienceof youor yourBookingPartyand theyarenot
employees,agents,or representativesofCarrier.TheCarrierdoesnotcontrol themedical services
anddoesnotundertake to superviseanycareor treatmentprovidedbymedicalprofessionals
aboard theVessel.AlthoughCarrier shallbeentitled tochargea fee forarranging such services,
all suchpersonsorentitiesprovidingmedical services shallbedeemed independentcontractors
andnotactingasagentsor representativesofCarrier.NeitherDisneyCruiseLine norCarrier shall
be liable foranydeath,personal injury, illness,emotionaldistress,mental sufferingorpsychological
injurycausedby reasonofany treatment,diagnosis,advice,examination,prescriptionorother
serviceprovidedby suchmedicalpersonnel,or,by the failureof suchmedicalpersonnel to
provideany treatment,diagnosis,advice,examination,prescriptionorother service.
It is yourobligationand responsibility to seekmedicalassistance from thedoctoronboard the
Vesselasandwhennecessaryduring theCruise.
Thedoctorandmedicalpersonnelonboardarenot specialistsand theVessel’smedicalcentre
isnot required tobeand isnotequipped to the same standardsasa land-basedhospital.The
Vesselcarriesmedical suppliesandequipment incompliancewithflag state requirements.Neither
DisneyCruiseLine, theCarriernor thedoctor shallbe liable to youor yourBookingPartyasa
resultofany inability to treatanymedicalconditionasa result.
Medical facilitiesand standards in the variousportsofcallmay varyandmaybe limited.Neither
DisneyCruiseLine nor theCarriermakesany representationsorwarranties regarding thequality
or standardsofmedical treatmentatanyportofcallorotherplacesatwhich youor yourBooking
Party is landed.Neither DisneyCruiseLinenor theCarrier shallbe liable inanyway for referring
youor yourBookingPartyashore formedical servicesor for theactualmedical services rendered
ashore. In theevent thatmedicalattendanceofanykindorambulanceassistance,whetheron
shore,at seaorbyair is requiredand isprovidedororderedby DisneyCruiseLine, theCarrier,
theMasteror theonboarddoctor,youoramemberof yourBookingParty ifconcerned,shall
be liable for the fullchargeorcost thereofand shall indemnifyDisneyCruiseLine, theCarrier
and theonboarddoctor/medicalprovideruponfirstdemandofanycosts incurredby Disney
CruiseLine, theCarrier,or theonboarddoctor/medicalprovider,or theiremployeesoragents. If
youoramemberof yourBookingPartyby reasonof illnessor throughanyothercause requires
specialorextraaccommodationor specialorextraattentionduring thecourseof theCruiseor
CruisePackage,youwillbechargedaccordingly.Youareadvised toensure that your insurance
coversmedical treatment,evacuationand repatriationduringallaspectsof theCruise forall your
BookingParty.
GUEST RESPONSIBILITY
Youhaveaduty toobey the lawful requestsof theVessel’sMasterordelegatedOfficerswhilston
boardand securityorother lawful reasons toallow them to search youor yourBookingParty,your
stateroom(s), luggageand/orbelongings.Youand yourBookingPartyherebyexpresslyagree to
allowany such search.
Youand yourBookingPartymusthave receivedallnecessarymedical inoculationsprior to the
Cruiseandhave in yourpossessionall tickets,validpassport,visas,medicalcards,andanyother
documentsnecessary for the scheduledportsofcallanddebarkation.
DisneyCruiseLine and/or theCarrierofanyVesseloraircraft reserves the right in theirabsolute
discretion to refuseboardingordebarkatanyport youor yourBookingParty if youror their
conduct is,or in itsor their reasonableopinion is, likely toendangeror impair thecomfortand
enjoymentofotherGuestsonboard.
Neither DisneyCruiseLinenoranyCarrierwillbeunderany liabilitywhatsoever to youor your
BookingParty in respectofanybreachornon-observanceby youor yourBookingPartyof
theprovisionsof theseclauses.Youand yourBookingPartymust indemnifyDisneyCruiseLine
againstany lossordamageoccasioned to DisneyCruiseLine,anycarrierand/oranybreachof its
suppliersbyabreachof thisprovision.
Yourbehaviourand thatof yourBookingPartymustnotcompromise the safety,peaceand
enjoymentof theCruiseorCruisePackagebyotherGuests.No solicitationofgoodsand services
ofanykind isallowedonanyVessel.
HOLIDAY SHOPPING
Retailestablishments indestinationportsmaybeclosed forcertainholidays.
RIGHT TO CHANGE ITINERARY/DETENTION
DisneyCruiseLine may in its solediscretionandwithoutpriornoticechange,substitute,postpone,
cancelordeviate fromany scheduled sailing, itineraryorcallatanyport,andmay substitute
another vessel for theVessel,and shallnotbe liable forany lossordamage incurredby youor
yourBookingPartyasa resultofany suchchange,substitution,postponement,cancellationor
deviation.Youand yourBookingParty shallpayanyandallexpenses incurred if youoramember
of yourBookingParty isdetainedonboard theVesselorelsewhereatany stageofa voyage
becauseofquarantine,port regulations,prevailingapplicable law, illnessorothercause.
TRANSFER OF A CRUISE OR CRUISE PACKAGE
Abookingmaybe transferred toanotherGuestprovided that DisneyCruiseLine receives the
transfer requestmore than56daysbefore the scheduleddeparturedate.Between56and14
days inclusivebefore the scheduleddeparturedate,DisneyCruiseLine willnormallyagree to
sucha transferonlywhere theoriginalGuestwillbeprevented from travellingby reasonofan
unavoidableevent,suchas illness,deathofaclose relativeor jury serviceand DisneyCruiseLine
may require satisfactoryevidencebeforeagreeing to the transfer.All transfersofabooking to
anotherpersonatany timeup to14daysormorebefore the scheduleddeparturedatewillbe
subject toanadministrationchargeof£50.
Any request fora transfer toanotherpersonwhich is receivedby theCompany13daysor
lessbefore the scheduleddeparturedate shallbe treatedasacancellationby theGuestof the
Contractandcancellationcharges shallbecomepayable.Where thebooking includesairfares
thesemaynotbe transferableevenwithin the56dayperiod.Thiswillbedependentupon the
termsandconditionsof theaircarrier.You shouldnote that someairlinesdonotallow transfers
on scheduledflightsand thataflightbookingmayhave tobecancelledand re-booked, inwhich
event the re-bookingwillalwaysbe subject toflightavailabilityand topaymentofanycharges
imposedby theairlinewhichmay, in somecases,be the fullcostofa ticket.
Allother transferswillbe treatedasanewbooking.Anydiscountorpromotionapplicable to the
originalbookingmaynotapply to thenewbooking, inwhichcase theGuest shallbe required to
payanydifference inprice.
INSURANCE
It isacondition that youmusthave travel insurance inplace for youand yourBookingParty for
theentiredurationof thebooking.Detailsof the insurancepolicy,whichmust includemedicaland
repatriationcover (limitsofcoverageofnot less than£1,000,000 isexpected),mustbeprovided
at the timeofbookingoras soonaspossible thereafter.
Anycostsorexpensewhich is reasonably incurredby DisneyCruiseLine forandonbehalfof
youor yourBookingParty in respectofany formofmedical,dentalor similar treatment,hotel,
transportation, repatriationoranyotherexpense shallbe repayableby you toDisneyCruiseLine ,
whetherornot such sum iscoveredby your travel insurance.
ANIMALS/PETS/ASSISTANCE DOGS
Noanimalsorpetsarepermittedonboard,exceptassistancedogs licensed toGuests.TheGuest
shallhave full responsibility for suchassistancedogs.TheGuestmustensure thatassistancedogs
broughtonboardcomplywithNationalRegulations including theRegulationsat the variousports
ofcall.Neither theMasternorCarrier is liable to theGuest in respectofany lossor injury toany
Guest’sassistancedogwhilstonboard the shipor in theCarrier’spossession/custody.Guests
mustcomplywithallofCarrier’spolicies,proceduresanddirections relating to servicedogs.Carrier
will take intocustodyanyanimalsbroughtonboardby theGuestother thanassistancedogsand
land theanimalsat thenextportofcallat theGuest’s soleexpense.
REFUSAL OF PASSAGE
DisneyCruiseLine may refuse to transportormaydebarkatanyportanyGuestwhomaybe
suffering fromacontagiousor infectiousdisease, illhealthorwhosepresence in theopinionof
theMastermaybedetrimental to thecomfortor safetyofotherGuestsor thecrew,orwho, in
theMaster’sopinion,mightbeexcluded from landingatanydestinationby Immigrationorother
governmentalauthorities. In suchcases theGuest shallnotbeentitled toany refundof fareor
compensationwhatsoever.DisneyCruiseLine reserves the right to refusepassage toGuests
withcriminalbackgrounds.Womenwhohaveentered their24thweekofpregnancyasof their
embarkationdateorwhowillenter their24thweekofpregnancyduring thecruisewillbe refused
passagedue to safetyconcerns.Neitheraphysician’smedical statementnorawaiverof liability
willbeaccepted. Inaddition,neither DisneyCruiseLine nor theCarriercanbeheld responsibleor
liable foranycomplications relating topregnancyatany stage. Infantsunder12weeksoldwillnot
beallowed to travelaboard theVesselsas theVesselsdonothaveadequatemedical facilities for
childbirth.Theminimumage to sailaboardanyVessel is6monthsofageonmost itineraries,and
theminimumage forTransatlantic,Hawaii,andPanamaCanal itineraries is1 yearofage.
STATEROOM OCCUPANCY
Occupancyof stateroomonboard theVessels is limited to thenumberofberths in that stateroom.
DisneyCruiseLine reserves the right to limit thenumberofberthsand single staterooms sold.
VESSELS’ REGISTRY
Vessels’Registry:TheBahamas.
TRANSFER INFORMATION
If youhavepurchased the DisneyCruiseLine AirProgram,groundand luggage transfersare
included in your vacationpackage toand from theportofembarkationand theairportclosest
to theportofembarkation. If youmake yourownairarrangements youmaypurchaseground
and luggage transfers from DisneyCruiseLine,which include transportationbetween theport
ofembarkationand theairportclosest to theportofembarkation.Pleasenote that if youdonot
purchase the DisneyCruiseLine AirProgramorground transfers fromDisneyCruiseLine you
are responsible forallgroundand luggage transportation toand from theairport, theportof
embarkationand yourhotel, ifapplicable.We recommend that youallowaminimumof4hoursat
thebeginningandendof yourCruise for travel time,customsclearancesand securitychecksat
theportofembarkationand theairport.
TRAVEL AGENTS
We invite you to visit your localTravelAgent tomake your DisneyCruiseLine reservation.
TravelagenciesarenotownedoroperatedbyDisneyCruiseLine andacton yourbehalf in
arranging vacations.
TERMS SUBJECT TO CHANGE
DisneyCruiseLine reserves the right tochangeallpricesandother termsandconditionswhich
appear in the DisneyCruiseLine websiteorbrochurewithoutpriornotice.Pricechangeswillnot
affectbookingswith timelyfinalpayment,exceptwhere the increase results from increases in
Taxes,FeesandPortExpenses.Pricescangoupordown so youwillbegiven themostup-to-
datepriceof yourholidayat the timeofbooking.
SINGLE-OCCUPANCY RATES
Single-occupancy faresareavailableupon request,subject toavailability,andare200%of the
double-occupancypackageprice.
SMOKING/NON-SMOKING POLICY
For thecomfortandenjoymentofallourGuests, theVesselshavebeenprimarilydesignated
asnon-smokingVessels.However, it is recognised that youor yourBookingPartymay smoke.
Toprovideanonboardatmosphere thatalso satisfies smokers,designated smokingareasare
availableonboardeach ship.Smoking isprohibited inall staterooms. If youor yourBookingParty
are found smoking in your stateroom youwillbechargeda$250 stateroom recovery fee.This
feecoversadeepcleaning includingairfilter replacement,carpetextraction,and thecleaning
and replacementofdrapes,comforters,blankets,andpillows.Youand yourBookingpartymust
observe thenon-smokingareasand refrain from smokingpipesand/orcigars inanyof thepublic
areas.These requestsare toprovideacomfortable shipboard livingatmosphere foreveryone.
VACATION PROVIDERS
MagicalCruiseCompany,Limited (doingbusinessas DisneyCruiseLine–RegisteredOffice:3
QueenCarolineStreet,Hammersmith,London,W69PE,England)andDCL IslandDevelopment,
Ltd.areeach separateentitiesandare indirect subsidiariesofTheWaltDisneyCompany.Magical
CruiseCompany,Limited is theoperatorof theVessels.DCL IslandDevelopment,Ltd. is the
operatorandproviderof facilitiesonDisney’sCastawayCay.Allarrangementsmade fororby
youor yourBookingParty for: (i)airorground transportationor travel; (ii)ShoreExcursions; (iii)
tours; (iv) themeparks; (v)hotels; (vi) restaurants;or (vii)other similaractivitiesor services,are
made solely for youor yourBookingParty’sconvenienceandareat youror yourBookingParty’s
risk.Theprovidersof suchactivitiesand servicesare independentcontractorsandarenotacting
asagentsor representativesofMagicalCruiseCompany,Limited.The Identityof theproviders
of suchactivitiesand services isavailableupon request.MagicalCruiseCompany,Limited shall
notbe liableor responsible inanyway foranydeath,personal injury, illnessoremotionaldistress
occasionedby youor yourBookingParty,or for lossofordamage toanyGuest’sproperty,
whicharisesby reasonofanyactoromissionbyprovidersofairorground transportation,Shore
Excursions, tours, restaurants,hotels, themeparksorother similar servicesoractivities.The
liabilityof theproviderof suchaccommodations,servicesandactivitiesmaybegovernedby
anddetermined inaccordancewith limitationscontained inapplicable tariffs, laws,conventions
orcontractsgoverningaGuest’s relationshipwith suchprovider.Allconcessionairesand their
employeesoperatingon theVessels, includingwithout limitation thefitnesscentre,spa,hair salon,
laundry, internetcafeandphoto shopare independentcontractorsandMagicalCruiseCompany,
Limited isnot responsible forany suchparties’actsoromissions inprovidinganygoodsor
services to youor yourBookingParty.
PERISHABLES
Coolersarenotpermittedexcept ifneeded formedications,baby food,or items related todietary
constraints.Coolerscontainingpersonal items (e.g.soda,alcohol,chips,candy)mayNOTbe
broughtonboard.Homemade,pre-cookedorotherperishable itemsplusanyopen snack
containerswillnotbeallowed tobebroughtonboard.DisneyCruiseLine regrets that it isunable
toprovide foodpreparation, refrigerationor storageonboard forpersonal foodorbeverage items.
INFANT POOL POLICY
For thehealthand safetyofallourGuests,parents/guardiansmustallowonlychildrenwhoare
toilet trained toenter shipboardpoolsand spas.nappiesand swimnappiesarenotallowed.
However,youngchildrenwhoarenot toilet trainedarewelcome toenjoy the fountainplayarea
near theMickeyPool thathasbeendesignedexclusively for theenjoymentofchildrenwearing
swimnappies.
PASSPORTS/VISAS
Youare responsible forobtainingproperdocumentation toboard theVessel for youand your
BookingParty.Youand yourBookingPartymusteachholda fullpassportand relevant visa valid
for thedurationof theCruiseorCruisePackageand for varyingperiodsafterentry intocountries
where theVesselsembarkanddebark,dependingoncountries’ regulationsandpolicies.U.S.and
othergovernment regulations related topassport requirementsare subject tochange.Therefore,
DisneyCruiseLine stronglyencourages youand yourBookingParty toobtaina validpassport for
allCruisesandCruisePackages.ForU.S.passport information,please visit theU.S.Department
ofStatewebsiteat rcall theU.S.NationalPassport InformationCenterat
877-4USA-PPT for themostcurrent requirements.ForUKpassport information,please visit the
HomeOffice, Identity&PassportServiceswebsiteatwww.ips.gov.ukorcall03002220000.
DisneyCruiseLine isnot responsible forobtainingpassportsor visas for youor yourBooking
Party; this is your responsibility. It ismandatory foranyone travelling toor transferring through the
U.S.under theVisaWaiverProgram, toobtainapproval to travelno later than72hoursprior to
travelbycompleting theonlineElectronicSystem forTravelAuthorization (ESTA)process.Thecost
ofESTA iscurrently$14perperson (subject tochange).Additional informationcanbeobtained
by visiting r theVisitUSAwebsiteat
GUESTS WITH DISABILITIES/WHEELCHAIR-ACCESSIBLE STATEROOMS
DisneyCruiseLine offersaccessible stateroomsand suites,equipped forGuestswithdisabilities.
Features include: rampedbathroom thresholds,openbed frames,addedphones in thebathroom/
nightstand,bathroomand showerhandrails, fold-down shower seats,hand-held showerheads,
and lowered towelandclosetbars.Note: If you requireawheelchair throughout yourCruiseor
CruisePackage youmustmakeprovisions for theuseof thatwheelchairprior to theCruiseor
CruisePackage.
GUESTS WITH DISABILITIES/ADDITIONAL SERVICES
Transfer tiersareprovidedat someofour featurepools.Sandwheelchairsareavailableat
CastawayCay.Wheelchair-accessible restroomsareavailable in the shipboardcommonareas.
AssistiveListeningSystemsareavailable in themain theatres.Closedcaptioning isavailable
for stateroom televisionsand selectedonboard videomonitors.Sign language interpretation
isavailable for liveperformancesondesignatedCruisedatesorupon request.Stateroom
CommunicationKitscontainingdoorknockandphonealerts,phoneamplifier,bed shaker
notification,a strobe light smokedetector,andaTextTypewriter (TTY)areavailable.
GUESTS WITH DISABILITIES/ACCOMMODATIONS
If youwould like to receiveadditional informationor requestaccommodationsor specific
assistance for youoranymemberof yourBookingPartywhohasdisabilities,pleasediscuss your
needswith thebookingagentor yourTravelAgentat the timeofbooking your vacation.
For information viaTTY,pleasecall (407)566-7455.
DISABLED PERSONS/CRUISES EMBARKING IN EUROPEAN UNION PORTS
EURegulation1177/2010applieswhere thepassengerembarks the ship inaEuropeanUnion
port.At the timeofbooking,Guestsmustnotify DisneyCruiseLine inwriting if theyarea ‘Disabled
Person’or ‘PersonwithReducedMobility’ thatmay require specialarrangements,medical
equipmentand/or supplies,orcareorassistanceat the terminalofembarkationordebarkation,
duringembarkationordebarkationorduring thecruise;ofany specificneedswith regard to
accommodation,seatingor services required;and,whether theyneed tobringany specific
medicalequipmentorassistancedogsonboard. IfaGuest’scircumstanceschangebetween the
dateofbookingand thecruise, theGuestmust informDisneyCruiseLine as soonaspossibleand
adviseof theneedofany specialarrangements includingmedicalequipment.DisneyCruiseLine
will refuseboarding toGuestswhocannotbecarried safelyand inaccordancewithallapplicable
safety requirementsestablishedby International,EUorNationalLaworwhereembarkation,
debarkationand/orcarriageof theGuestcannotbecarriedout ina safemanner.DisneyCruise
Linecan refuse toacceptabookingor subsequentlyembarkanyGueston thegroundsof safety,
taking intoaccountamongother things the ISMCode for theSafeOperationofShipsand/or
SOLAS relating to theSafetyofLifeatSea. It is important that the fullest information isprovided
at the timeofbooking.
Wherenecessary inorder tocomplywithapplicable safety requirements,DisneyCruiseLine may
requireaDisabledPersonorPersonwithReducedMobility tobeaccompaniedbyanotherperson
who isfitandable toassist them inday-to-dayactivities.This requirementmay vary from ship to
shipand itinerary to itinerary.Guestswhomay fall into thiscategorymay include thosewho require
assistancewithpersonalcare including feeding.Allpersonalcareor supervisionmustbearranged
by youat yourexpense. DisneyCruiseLineisunable toprovide respitecare,one-to-onepersonal
careor supervisionoranyother formof specializedcare forGuests.
Youmust informDisneyCruiseLine prior to sailingofanymedicalequipmentwhich youwish to
bringonboard so that DisneyCruiseLine candetermine if theequipmentcanbecarried safely
onboard.The shipcannotcarry liquidoxygenor refillor supplyoxygencylinders.Failure tonotify
DisneyCruiseLine of suchequipmentmay result in thatequipmentnotbeingallowedonboard
the shipandconsequentlymayaffect yourability toparticipate in thecruise.Nomore than2
piecesof suchmedicalequipmentareallowedper stateroomand the valueof suchequipment
mustnotexceed$4,000per stateroom in total,unlessagreedotherwise inwritingby Disney
CruiseLine. In theevent thatany suchequipment is lostordamagedby thenegligenceof Disney
CruiseLine and/or its servantsoragents, thenDisneyCruiseLinewill replaceor repair such
equipmentat itsoption.
COMPLAINTS
Anyproblemwhicharisesduring your vacationmustbe raisedby youat the timeof the incident
witha representativeofDisneyCruiseLine. If theproblem isnot resolved to your full satisfaction
during theCruise, toenableDisneyCruiseLine to investigate yourcomplaint fully,youneed to
notify DisneyCruiseLine inwritingnot later than28daysafter your return from theCruise.Failure
to report yourcomplaintwithin this timescalecouldadverselyaffectDisneyCruiseLine’sability
to investigateanddealwith yourcomplaintandcouldprejudiceany futureclaim.Complaints
relating toEURegulation1177/2010mustbemade to DisneyCruiseLine within2months from
thedateonwhich the servicewasperformed.WithinonemonthDisneyCruiseLine shallgive
noticewhetherornot thecomplainthasbeen substantiated, rejectedor is stillbeingconsidered.
However, the time taken toprovide thefinal replywillbeno longer than2months from the
dateof thecomplaint. If theGuest is stillnot satisfied thenhe/shecan refer thematter toCruise
Line InternationalAssociation-UK (CLIA-UK) to investigate theGuest’scomplaint.CLIA-UKwill
investigateand respond to theGuestwith theirdecisionwithina reasonableamountof time.
DATA PROTECTION ACT 1998
DisneyCruiseLine collectspersonal information relating to youand yourBookingParty, including
butwithout limit toname,address,gender,passport, image,dietary requirementswhichmay
discloseaGuest’s religiousbeliefs,anyhealth,medical,Disabilityoranyother special information
required toprocess yourbookingeffectively. If required tocarryoutpartof yourbookingcorrectly,
DisneyCruiseLine maypass this information toother relevant individuals suchas travelagents,
hotels,airlinesand/orother transportproviders,serviceproviders,consumer reportingcompanies,
securityand/orcreditanddebitcardcompaniesoranygovernmentalorpublicauthorities. Disney
CruiseLine mayalso transfer informationabout you toothercountrieswhichmaynothave such
robust requirements regardingdataprotectionas theUK.Youand yourBookingPartyconsent to
ourprocessingand transferring information in thisway.Where youprovide informationaboutother
membersof yourBookingParty, it is your responsibility toobtain theirconsent toDisneyCruise
Line’suseof their information.Please refer toourDataProtectionNoticeon the DisneyCruise
Linewebsite for further information.
It is your responsibility tomake sure that informationwhich DisneyCruiseLine holds for youand
yourBookingParty isup-to-dateandaccurate.
ATOL/YOUR FINANCIAL PROTECTION
DisneyCruiseLine’sAirTravelOrganiser’sLicensenumber is10176.Manyof theflightsand
flight-inclusiveholidays in thisbrochurearefinanciallyprotectedby theATOL scheme.ButATOL
protectiondoesnotapply toallholidayand travel services listed in thisbrochureoron thiswebsite.
Pleaseaskus toconfirmwhatprotectionmayapply to yourbooking. If youdonot receive
anATOLCertificate then thebookingwillnotbeATOLprotected. If youdo receiveanATOL
Certificatebutall thepartsof your triparenot listedon it, thosepartswillnotbeATOLprotected.
Please seeourbookingconditions for information,or formore informationaboutfinancial
protectionand theATOLCertificatego to:
DisneyCruiseLine,or the suppliers identifiedon yourATOLCertificate,willprovide youwith the
services listedon theATOLCertificate (ora suitablealternative). In somecases,whereneither
wenor the supplierareable todo so for reasonsof insolvency,analternativeATOLholdermay
provide youwith the services youhaveboughtora suitablealternative (atnoextracost to you).
Youagree toaccept that in thosecircumstances thealternativeATOLholderwillperform those
obligationsand youagree topayanymoneyoutstanding tobepaidby youunder yourcontract to
thatalternativeATOLholder.However,youalsoagree that in somecases itwillnotbepossible to
appointanalternativeATOLholder , inwhichcase youwillbeentitled tomakeaclaimunder the
ATOL scheme (or yourcreditcard issuerwhereapplicable).
If DisneyCruiseLine,or the suppliers identifiedon yourATOLCertificate,areunable toprovide
the services listed (ora suitablealternative, throughanalternativeATOLholderorotherwise) for
reasonsof insolvency, theTrusteesof theAirTravelTrustmaymakeapayment to (orconfera
benefiton) youunder theATOL scheme.Youagree that in return for suchapaymentorbenefit
youassignabsolutely to thoseTrusteesanyclaimswhich youhaveormayhavearisingoutof
or relating to thenon-provisionof the services, includinganyclaimagainstus, the travelagent
(or yourcreditcard issuerwhereapplicable).Youalsoagree thatany suchclaimsmaybe re
-assigned toanotherbody, if thatotherbodyhaspaid sums youhaveclaimedunder theATOL
scheme.
CONSUMER PROTECTION
Allnon-flyCruisesorCruisePackages soldbyDisneyCruiseLine in theUKareprotectedunder
thePassengerShippingAssociation (PSA)SchemeofFinancialProtection. In theunlikelyevent
of DisneyCruiseLine’s insolvency thePSAwillensure that if youhavebookedanon-flycruise,
youand yourBookingPartywillnotbe strandedabroadand thePSAwillarrange to refundany
moniespaid to DisneyCruiseLine foranadvancebooking.
LAW AND JURISDICTION
Anyaction,suitorproceedingsagainst DisneyCruiseLine and/oremployees shall,unlessDisney
CruiseLine expresslyagrees inwriting,begovernedbyEnglishLawand shallbebrought in the
Englishcourtsand shallbe subject to theexclusive jurisdictionof theEnglishcourts.